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Fault Messages

This article lists and explains the most common AnyDesk errors and status messages that may occur.

Error Letters

Cannot connect to/Asunder from the AnyDesk network	This message is shown if the client is not able to connect to the AnyDesk server. For Cloud versions of AnyDesk, please brand certain that the host device has an agile internet connection and that all device and network-level security solutions accept been configured to permit admission to our servers. For more information, delight encounter Firewall. For On-Bounds versions of AnyDesk, please ensure that the host device is able to connect to your On-Premises server. Another potential issue could be an incorrectly configured organisation time on the host device which could lead to certificate validation issues. In this case, we would highly recommend that you synchronize the system fourth dimension through an online fourth dimension server.
Waiting for image.	This message is either shown due to a wearisome cyberspace connection, an improperly configured firewall, or a general network problem.
This desk is not available. Please brand sure that AnyDesk is running on the remote computer and it is connected to the internet.	This message is either shown due to a slow internet connection, an improperly configured firewall or a general network problem. Please see Disconnecting Sessions.
AnyDesk is not connected to the server. Please check your internet connectedness	This message is either shown due to a slow internet connection, an improperly configured firewall or a general network problem. Please run into Disconnecting Sessions.
Status: win32_10060	This error code is generated by Windows and displayed past AnyDesk. In about every case this error occurs due to an improperly configured firewall. Delight see Disconnecting Sessions.
Condition: win32_11001	This error code is generated by Windows and displayed by AnyDesk. In almost every case this error occurs due to an improperly configured firewall. Please see Disconnecting Sessions.
Status: win32_10054	This error code is generated past Windows and displayed by AnyDesk. In almost every case this error occurs due to an improperly configured firewall. Please see Disconnecting Sessions.

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Condition Letters

Could non log in to the remote computer. AnyDesk's window must be open on the remote reckoner in order to connect.	Interactive Access must be configured on the remote calculator to always show a connection request.
The session was interrupted on the remote side. Please wait while AnyDesk is trying to restore the session.	Connectedness reset after some time due to an improperly configured firewall. Please encounter Disconnecting Sessions.
The network connection was airtight unexpectedly.	Connection reset later some time due to an improperly configured firewall. Delight see Disconnecting Sessions.
The Session was denied due to the access control settings of the remote calculator.	Your ID is not whitelisted in the ACL (Access Control List) of the remote customer.
Your license does not allow more sessions. Please close other sessions or contact sales to obtain an upgrade.	This message is displayed in case the session limit of your license has been reached. In some rare cases sessions are not terminated and still run in the background. If that is the example, yous can cease the session in your customer portal on my.anydesk.com.
The session has ended. Status: desk_rt_27	This message is displayed if the session has been automatically disconnected due to inactivity. This bulletin is only displayed if the remote device is using AnyDesk half dozen.ane.0 for Windows or newer and the connecting device isnotusing AnyDesk 6.1.0 for Windows or newer.

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Messages while connected

Please await for the remote user to accept the UAC dialog.	The remote side gets displayed a Windows UAC dialog and has to either enter administrator credentials or abolish the UAC request.
Also many rejected connexion attempts. Please endeavor again later.	After several session requests have been rejected by the remote side no boosted requests are possible for some time.
Logging on to the remote calculator is blocked by the AnyDesk settings.	The remote side is configured to not allow incoming connections.
Remote brandish server is not supported (due east.g. Wayland)	This message will exist displayed in case the remote side uses Linux and whatever other brandish server as X11. In near cases, y'all can change the display server on the login screen while the user is logged out of the session (this varies slightly between distributions)

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Fatal Error

If a fatal error, from which AnyDesk cannot recover, occurs, a crash dialog is displayed.
It contains technical information that helps identifying issues.

The "Send" button submits the crash information, including the device's IP accost, to our servers, helping us locate and gear up the upshot.
To provide us with further information, ship a copy of the crash report, including crash-ID and a detailed report of the deportment preceding the crash, to our support squad.

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Exit Codes

Documentation of exit lawmaking values for tertiary parties wishing to use AnyDesk from scripts or other programs.

Code	Description
k	AnyDesk could not run at all because ntdll was not plant.
1001	AnyDesk could not run because kernel32 was not establish.
7000	Path initialization failed. Run across windows event log for details.
7001	Signature check failed.
7002	Unrecognized command line parameter.
7003	Could not beginning process (already started).
8000	The requested operation requires elevation (starting time equally admin).
9000	A generic exception occurred in the application. Encounter trace.
9001	The process terminated itself because of a severe fault condition. See trace.
9002	The process encountered a organisation exception. Please contact support.
9004	Error while writing the requested information to stdout.
9005	Error while reading required information from stdin.
9006	The password to be set is too brusk.
9007	Error while registering the license. See trace for information.
9010	Could non perform the requested operation because the AnyDesk service was non running.
0xad1000	Could not remove an older customer's executable.
0xad1001	Could not stop an older client's service.
0xad1002	Could not terminate an older client'due south processes.
0xad1003	Could not install the service. May happen in example a Windows Command Panel is open up.
0xad1004	An unexpected error occurred.
0xad1005	Received invalid installation parameters.
0xad1006	Could not install the custom customer (installation set to disallowed).

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Source: https://support.anydesk.com/knowledge/error-messages

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